Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Instructing
Teaching people how to do something.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Speaking
Talking to others.
Mathematics
Using math to solve problems.
Reading Comprehension
Reading work-related information.
Time Management
Managing your time and the time of other people.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Active Listening
Listening to others, not interrupting, and asking good questions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Philosophy and Theology
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
network.
